Privacy Policy


As an Internet user, we understand how important safeguarding your personal information is to you. At Ambit Energy Canada, ULC, we are committed to protecting your personal information as you use our website.

We would like to take this opportunity to let you know that Ambit Energy Canada does not collect personally identifiable information from anyone unless such information is provided to us voluntarily and knowingly except as otherwise provided in this Policy. We only collect personal information for specific purposes, including providing you with retail energy service. We will not sell or make available your personal information to unaffiliated companies for commercial purposes unrelated to the business of Ambit Energy Canada. However, we may use this information to inform you of goods or services that may interest you. Ambit Energy Canada will not disclose any information about you to unaffiliated companies or organizations without your consent except as disclosed to you in this Policy, unless: (a) we are required to do so by law; (b) we believe it necessary to respond to an inquiry or provide you with a requested service; (c) It is necessary to make good on our Terms of Service Agreement we have entered into with you; or (d) to protect the rights, property or personal safety of any other person, including another Ambit Energy Canada customer or any member of the public.

Ambit Energy Canada and its affiliates recognize that by utilizing our website you are placing trust in us. We thank you. Let us assure you that we will take precautions to protect your information. In order to operate the Website and deliver retail electric service we may share your personal information with a service partner under strict conditions. We will not otherwise disclose your personal information to other companies without your explicit consent.

You are not required to register or provide information to us in order to view a large majority of our site. However, to obtain services from Ambit Energy Canada or to access portions of our Website, including, but not limited to, Ambit Energy Canada’s “Power Zone”, “Customer Login” or other services provided by Ambit Energy Canada, you may be asked to provide personal information. We use your information to personalize your Web experience or to provide you with requested services. Ambit Energy Canada will only use your information strictly in accordance with this Policy.


Ambit Energy Canada will endeavor to take all steps deemed reasonable by Ambit Energy Canada to keep secure any information we hold about you. Your information is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal information held by Ambit Energy Canada. Ambit Energy Canada takes many precautions, including administrative and technical measure, to protect your personal information against theft, mishandling and loss. Additionally, Ambit protects against misuse of your information, such as unauthorized access, disclosure, alteration, and destruction of your personal information. No one, including Ambit Energy Canada, can give absolute assurance that your information will be secure 100% of the time due to the nature of the internet. Ambit Energy Canada will not be held responsible for events arising from unauthorized access to your personal information.

Ambit Energy Canada uses appropriate commercially available anti-virus software to ensure that this Website does not contain or carry viruses. However, due to the rapidly developing nature of viruses and the Internet we strongly recommend that you employ similar anti-virus software when accessing the Ambit Energy Canada Website. Ambit Energy Canada makes no warranty that the Website or e-mail correspondence is free from such viruses.


Ambit may use “cookie” technology on our Website. “Cookies” are small text files a Website can use to recognize repeat users, facilitate the user’s access to and use of the site and to track behavior of the Web pages you visit, among other uses.

Our Website may automatically collect Cookies and other information, including, but not limited to, your domain name, and Ambit may compile aggregate data for statistical purposes to improve our content of our website or to better administer the web pages available on the Ambit Energy Canada Website.

When and if Ambit Energy Canada requests an email address from you, you will be given the opportunity to indicate whether or not you wish to receive future email solicitations from us. Regardless, from time to time we may send you emails for other reasons, including, but not limited to servicing your energy account with us.


This Website is owned and operated by Ambit Energy Canada. This Privacy Policy is to provide you with assurance and explain Ambit’s policy to ensure you personal information is protected and properly used. If you have questions about this Policy, please feel free to e-mail us at compliance@ambitenergy.com or write us at:

Ambit Energy Canada
P.O. Box 864589
Plano, TX 75086
Attn: Compliance Department

Last updated March 15, 2010© 2010 Ambit Energy Canada All rights reserved