Frequently Asked Questions

If you have a question about Ambit Energy Canada, your electric service or your gas service, please check our FAQs. There's a good chance you'll find the information you here. If you don't, please contact Customer Care at (877) 282-6248 Monday - Friday from 7:00 a.m. to 5:00 p.m. MT or Saturday from 9:00 a.m. to 4:00 p.m. MT.

Frequently Asked Questions

Find all the answers you need

Q: How am I buying electricity and natural gas today?

A: If you currently receive electricity or natural gas, and have not entered into a contract for those services, you are purchasing energy from a Regulated Rate Provider under default supply service.

Q: What is a regulated rate?

A: The regulated rate is the unit price of electricity or natural gas set by the Alberta Utilities Commission, municipal councils, rural electrification associations (REA) or other local regulatory bodies. The regulated rate changes monthly and is different depending on where in Alberta you live. This rate is only applicable to those who choose to not receive energy from a competitive retailer.

Q: What is an energy contract?

A: An energy contract is a legal agreement between you and a licensed energy marketer. It states the price you will pay for energy and the terms and conditions of your energy purchase.

Q: What is an energy marketer?

A: Ambit Energy Canada is known as an energy marketer. An energy marketer is an independent electricity or natural gas marketing company whose prices are not regulated by any provincial or municipal government, REA or agency. These companies are licensed by the Government of Alberta, but are not affiliated with government. Any rebates or special offers made to encourage you to sign an energy marketer contract are not part of any government program.

Q: What changes if I sign an energy contract?

You will pay an agreed contract price for the energy you use for the term of your contract.
You will receive your contracted energy from the energy marketer on the date specified in your contract. Your current energy provider will be notified of this change and will automatically stop billing you.
You will receive your bill from your new energy marketer. The new bill will have a new account number. If you previously had a budget plan or automatic withdrawal it will not continue, you will need to contact your new energy marketer to request these options.
Your energy marketer may charge an early exit fee if you cancel your energy contract before the Contract Term Expiration date. Variable rate plans are month-to-month contracts and are not assessed an early exit fee.
Your new energy marketer will provide Customer service for the products and services you purchase and will help you with questions about your bills.

Q: What stays the same if I sign an energy contract?

Your new bill will continue to include charges for energy, delivery, administration and taxes.
You will continue to pay delivery charges to a distribution company for delivering energy to your home or business. Delivery charges are regulated and are the same no matter which energy marketer you choose or if you remain on the regulated rate.

Q: How do I request Critical to Have Power?

A: If you require Critical to Have Power status, you and your physician must complete the Critical to Have Power Application PDF form. After completing the Application, please fax a copy of the completed form to Ambit Energy Canada at (877) 534-7988 or email it to careaction@ambitenergycanada.ca. Your account will not have Critical to Have Power protection against disconnection until Ambit Energy Canada processes and accepts your completed Application. A representative from Ambit Energy Canada will contact you to either confirm our acceptance or denial regarding your Critical to Have Power Application. Download the Critical to Have Power Application

Q: How do I request a seasonal/extended disconnect?

A: A seasonal or extended disconnect can be requested by downloading, filling out, and submitting the following form: Seasonal/Extended Disconnect. This request should be made at least seven (7) business days in advance. You may incur utility company fees for disconnection and reconnection of service, and monthly fees for the period services are disconnected. For questions about this form, call Ambit Energy Canada at (877) 282-6248 Monday through Friday, 7:00 a.m. to 5:00 p.m. MT, and Saturday, 9:00 a.m. to 4:00 p.m. MT.

Free Energy

Q: Who is eligible to earn Free Energy?

A: The Ambit Free Energy program is open to any and all Ambit Energy Canada residential Customers who refer and activate 15 or more qualified Customers for Ambit Energy Canada service. To get your Free Energy credit, you must refer Customers through your personal referral link: https://(your account number).joinambit.ca If you are an Independent Consultant who is also a Customer, you must refer Customers through your Customer-gathering website: https://(your web alias).joinambit.ca. There’s no time limit to gather your Customers, but the sooner you do, the sooner you’ll be earning Free Energy!

Q: What’s a qualified Customer?

A: For a referral Customer to qualify towards your Free Energy credit, they must be classified as a residential Customer, have at least one energized metered service location and have completed at least one billing cycle, not have a past due balance and not be involved in a payment arrangement.

Q: How is my Free Energy credit calculated?

A: Your Free Energy credit is based on the average daily energy cost of your referral Customers, calculated from invoices received over the last 70 days. The average daily energy cost is then multiplied by the number of days in your current billing cycle. This is your Free Energy Credit. The Free Energy Credit applied to your bill will not exceed your total energy cost.

Q: What is an “energy cost?”

A: Energy Cost is the energy you use, multiplied by your rate plus your Site Admin Fee. When we calculate an average daily energy cost for all your referral Customers, we take the sum of all their Energy Costs and divide by the number of days in their collective billing cycles. Energy Costs do not include transmission/distribution charges or other fees. GST is included in the value of the Free Energy Credit.

Q: My area offers both Ambit electricity and Ambit gas – how will that work?

A: Electricity and natural gas are considered separate services. To get a gas credit, you need to maintain a minimum of 15 qualified gas Customers. To get an electricity credit, you need to maintain a minimum of 15 qualified electricity Customers.

Q: What happens if I have fewer than 15 Customers?

A: If your qualified referral Customer count is below 15 Customers for any month, you will not be eligible for a Free Energy credit for that month. Once you reach 15 or get your qualified Customer count back up, you’ll be eligible for Free Energy credits. There is no time limit on collecting referrals.

Frequently Asked Questions